2015-01-25

沟通的艺术

      人生在世可称得上是赢与输的轮回,语言沟通又可称为是一门人人都不可缺少的的艺术。

      有时,人的美貌、人的娇惯,常使得自己变得十分自我,而“看不见别人”,一切都要别人依我、听我、捧我、宠我!而我自己很棒、很对,一向都是赢家!

    然而,在人际关系中,“懂得赢,也要懂得输”、“懂得竞争,也要懂得包容”。因为,我们不能一直“只赢不输”!我们必须懂得适时地“包容、退让与感谢”;因为,在人际沟通中,“包容与退让”不一定是“我输”,反而可能是“双赢”啊!

  语言,是有温度的。

  冷言冷语、冷嘲热讽、盛气凌人、苛薄冷漠、态度冰冷……会让人痛苦难受,记恨多年。

  温馨真诚、语带赞美、接纳尊重、热情拥抱、微笑鼓励……却让人如沐春风,如浴冬阳。

  所以,在言语上──适度的输、适度的退让,制造“对方的赢”,就可以让敌人变成朋友啊!

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